Library Technical Assistant II

US-NY-Manhattan
Job ID
2017-9979
# of Openings Remaining
1
Type
Full-Time Regular
Department
PACIRC LPA Circulating Collections

Principal Responsibilities

Under the supervision of the Library Administrative Supervisor, the Library Technical Assistant II performs the following duties supporting public access to circulating theater, dance, recorded sound and film collections of the Library for the Performing Arts:

  • Provides circulation service and instruction to library patrons of all ages
  • Assists with fines & fees management, collection maintenance/weeding, reserves and opening/closing procedures
  • Processes reserves and incoming Library materials
  • Answers questions from the public in person, over the telephone
  • Assists in planning and implementing collection maintenance projects
  • Instructs patrons on the use of the Internet, computer applications and other Library services
  • Ensures patrons follow library policies and procedures
  • Performs other related duties as required

Key Competencies

  • Accountability and Professionalism – Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions.
  • Customer Service – Commits to meeting the expectations of internal and external customers. Listens and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction; respects all internal and external customers.
  • Collaboration and Teamwork – Supports a positive team environment in which members participate, respect and cooperate with each other to receive desired results.
  • Job-Specific Knowledge and Skills - Plans, prioritizes, and organizes work effectively to produce measurable results; keeps current with and effectively applies new work methods, skills and technologies to complete work.

Minimum Qualifications

  • High school diploma and relevant work experience in a research library or similar institution; some college experience or a Bachelor's degree preferred
  • Successfully demonstrated work experience in a library or similar institution; or an equivalent combination of education and experience
  • Successfully demonstrated public service experience with the ability to work well with a diverse patronage
  • Strong interpersonal, oral, and written communication skills
  • Successfully demonstrated ability to work as part of a team
  • Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
  • Strong computer and other related technology skills, including MS Word and Excel
  • Demonstrated knowledge of computer services including on-line searching, social media and Library databases preferred
  • Demonstrated knowledge of library resources preferred

Work Environment

Public library

Starting Salary

USD $32,068.00/Yr.

Minimum Salary (with 2 years of NYPL service)

USD $36,879.00/Yr.

Union / Non Union

Local 1930

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