Public Programs Event Staff (hourly)

US-NY-New York
Job ID
2017-9929
# of Openings Remaining
4
Type
Hourly
Department
PRGMS- Public Programming

Overview

The Public Programs Event Staff serve a critical role in the department on event days. A blend of box office and front of house positions, Event Staff offer the highest level of customer service possible to all patrons. Event Staff serve as the box office team for events: scanning tickets, manning will call, managing patron lines, and creating a welcoming environment for patrons. Staff also assist with routine setup and breakdown of events.


Event Staff are hourly employees, and are only scheduled to work on days when there are events. Shifts are in the late afternoon to evening and are typically three hours long. Event Staff are assigned to shifts on a first come, first served basis. All Event Staff are required to work a minimum of three shifts per season.

Principal Responsibilities

  • Greet patrons attending events presented at The New York Public Library
  • Collect or scan tickets
  • Provide patrons with programs and other relevant materials
  • Distribute assisted listening devices as requested by patrons; escort any patrons requiring seating assistance
  • Ensure performance house rules, such as entry, exit, late seating, photography etc. are adhered to, and maintain access control to performance areas
  • Notify supervisory staff and/or security staff of any emergency situations immediately as they occur
  • Assist in management of lines as patrons line up for events
  • Answer questions regarding events, tickets, and schedules
  • Assist in setting up and breaking down the box office and venue before and after the event
  • Other duties as assigned

Key Competencies

  • Accountability and Professionalism 
  • Customer Service 
  • Collaboration and Teamwork 
  • Job-Specific Knowledge and Skills

Minimum Qualifications

  • Must be computer literate (email, familiarity with iPod Touch)
  • Display excellent customer service skills and be able to listen and communicate effectively
  • Deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness  
  • Proven job reliability and responsibility
  • Ability to count money and make change accurately
  • Ability to work evenings, weekends and holidays as required
  • Ability to stand for long periods of time
  • Ability to bend, stretch, and reach without restriction 
  • Maintain a professional, neat and well-groomed appearance
  • Work varied shifts, including nights, weekends, and holidays

Preferred Qualifications

  • Bachelor's degree
  • Previous box office experience in a cultural environment
  • Previous experience in customer service
  • Interest in or knowledge of literature, arts and culture

Work Environment

  • This position will be mostly indoors, standing or sitting; some work outdoors may be required

Physical Duties

  • Bending, stretching and reaching frequently

Starting Salary

USD $15.00/Hr.

Hours

10-30 hours every four months

Union / Non Union

Non Union

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