Internal Communications Manager

US-NY-New York
Job ID
# of Openings Remaining
Full-Time Regular
COMM, Communications & Marketing


The Communications & Marketing Department is responsible for advancing the Library’s mission and priorities through the promotion of its services, programs, events, exhibitions, and collections to a wide range of audiences, both externally and internally. Leveraging both traditional and digital communications, the Department positions the library as a cultural and educational leader in New York City and around the world.


As a member of the Communications & Marketing team, the Internal Communications Manager will be responsible for developing and implementing a strategy for communicating institutional priorities, priority shifts, and executive decision to staff across the Library’s three borough and many departments, and for communicating staff needs and feedback to the Library’s leadership. In addition to partnering with key NYPL departments on organization-wide communications, the Manager will be responsible for overseeing the strategic development, writing, and editing of key internal communication projects and platforms for NYPL. He/she will champion NYPL’s mission and strategic initiatives and priorities, using communication and feedback channels to drive staff engagement while increasing impact and collaboration between teams.


Principal Responsibilities

  • Create, manage and oversee NYPL’s internal communications; implementing short and long-term strategic employee communication plans, tools, and processes in support of the overall organization
  • Create a vision and serve as a clearinghouse for all internal communications, working with variety of internal clients—including senior executives—to translate concepts and messages into effective communications that help employees understand organizational strategies and initiatives.
  • Effectively communicate the Library’s strategic priorities and other important messages to employees.
  • Regularly meet with staff across the system to both share the latest updates and messaging and Library priorities, and garner feedback/concerns on institutional priorities to then be shared with leadership.
  • Works with various teams in Communications, Learning & Development, and beyond to ensure staff have the tools and support that they need to implement institutional priorities and policies (messaging, FAQs, trainings, etc.).
  • Works closely with other departments to insert key updates into larger meetings, and provide internal communication counsel and support to various NYPL departments.
  • Develop and implement metrics to assess the effectiveness and impact of internal communications.
  • Ensure the consistency, quality, and timeliness of all messaging and communications intended for all staff members or large groups of employees
  • Work collaboratively with members of the Library’s external communications teams to ensure consistent messaging.
  • Manage all aspects of core internal communication platforms, including intranet, e-mail, and marketing collateral in support of employee events, programs and initiatives.
  • Manage logistics and lead coordinated efforts for employee events, and project manage event collateral.
  • Provide crisis/emergency communications and support to the organization.
  • Manage outside communications consultants as needed.

Minimum Qualifications

  • Bachelor’s Degree in Communications, Journalism, Marketing or related field required.
  • Experience developing and executing internal communication strategies and evaluating/measuring the effectiveness of internal communications.
  • Ability to build and maintain strong relationships with key clients across all divisions.
  • Must have excellent presentation and writing skills, with experience writing for a variety of voices and channels, as well as the ability to communicate effectively in-person and over telephone.
  • Strong interpersonal and organizational savvy skills; ability to interact comfortably with a broad spectrum within the organization to gain consensus.
  • Strong project management skills required – ability to effectively manage project scope, teams, timelines, details and budgets.
  • Must have strong customer service skills, with attention to detail.
  • Strong analytical skills with the ability to reason through issues and resolve problems while working efficiently under time constraints.
  • Experience working with traditional and non-traditional communication platforms, including, print, electronic, video and events preferred.
  • Available to work extended hours to support weekend/holiday events and critical periods, such as organization crisis/emergencies.

Work Environment

Office environment, with regular off site travel to NYPL’s 92 locations, or to other relevant New York City destinations.

Union / Non Union

Non Union


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