• Associate Manager Technology Training Dept.

    Location US-NY-Manhattan
    Job ID
    # of Openings Remaining
    Full-Time Regular
    TTP Technology Training Programs
  • Overview

    The New York Public Library is looking for an Associate Manager to join our expanding Technology Training team. We are looking for an enthusiastic team player that would like to help us help our patrons.  The NYPL offers technology classes in more than 80 libraries across the Bronx, Manhattan and Staten Island.  Adults at all different skill levels can choose from more than 80 different classes including Microsoft Office, iWorks, coding, photo editing, 3D printing, video production, understanding of iOS and Android operating systems and iMovie just to name a few.  The NYPL continues to experiment with new subject matter for our patrons and hopes to offer more Virtual Reality (VR) and Augmented Reality (AR) courses as well. 


    Check out our video to see our team. 









    Principal Responsibilities


    This position provides support in the following areas:

    • Oversee a team of NYPL technology trainers that deliver computer classes to library patrons
    • Conduct instructor-led technology training classes throughout the NYPL branch libraries as needed
    • Build and strengthen relationships between training team and library managers
    • Conduct quality control of trainings throughout the NYPL branch library system
    • Handle all aspects of reporting metrics to assess program outcomes of designated areas
    • Handle all administrative tasks relating to direct reports including timekeeping, updates and other duties of staff
    • Analyze and evaluate reports and surveys and makes recommendations for improvement
    • Initiate outreach with potential partners/organizations to create new instruction opportunities
    • Travel throughout Manhattan, Staten Island and the Bronx as needed
    • Performs ad-hoc project related duties as required



    • Bachelor’s degree and a minimum of 3-5 years relevant work experience

    • Prior experience teaching/instructing/training adults for related technology products and services
    • Extensive knowledge of Mac and PC platforms

    • Strong aptitude for learning new and emerging technologies quickly

    • Demonstrated ability to use and provide assistance for:

      • Windows, Android and iOS operating systems

      • Productivity software including MS Office and iWorks

      • Photoshop and Illustrator

      • HTML and CSS programming

      • Video editing and/or audio production

    • Excellent written, verbal and interpersonal communication & presentation skills

    • Evenings and weekends as needed

    Minimum Qualifications


    • Proven ability to communicate effectively and in a timely manner
    • Ability to teach in both traditional classroom and virtual classroom setting
    • Ability to multitask and handle multiple ad-hoc projects
    • Understands effective classroom training techniques that help to promote active learning and adaptation of instruction to meet the needs of learners
    • Proven ability to think outside the box
    • Enthusiastic team player/self-starter with the ability to drive projects to completion



    Preferred Qualifications


    • Demonstrated supervisory experience preferred
    • Knowledge of New York metropolitan area a plus

    • Ability to speak and write Spanish or Chinese a plus


    All team members are expected and encouraged to embody the NYPL Core Values:

    • Be Helpful to patrons and colleagues
    • Be Resourceful in solving problems
    • Be Curious in all aspects of your work

    Work Environment

    Office Setting, Computer lab setting

    Union / Non Union

    Non Union


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