Associate Manager Technology Training Dept.

US-NY-Manhattan
Job ID
2017-9870
# of Openings Remaining
1
Type
Full-Time Regular
Department
TTP Technology Training Programs

Overview

The New York Public Library is looking for an Associate Manager to join our expanding technology training team.  We are looking for an enthusiastic team player that would like to help us help our patrons.  The NYPL offers technology classes in more than 80 libraries across the Bronx, Manhattan and Staten Island.  Adults and teens, at all different skill levels can choose from more than 80 different classes including Microsoft Office, iWorks, photo editing, understanding of iOS and Android operating systems, Stop Motion animation and iMovie just to name a few.  The NYPL continues to experiment with new offering for our patrons and hopes to offer more coding languages, 3D printing and audio production courses.  

 

 

Principal Responsibilities

 

This position provide support in the following areas:

  • Manage and oversee a team of NYPL technology trainers that deliver computer classes to library patrons
  • Conducts instructor-led technology training classes throughout the NYPL branch libraries as needed
  • Assist in promotion of technology training classes throughout the NYPL branches
  • Collaborate actively in developing and maintaining technical training content, lab exercises, presentations and accompanying materials
  • Build and strengthen relationships between training team and library managers
  • Conducts quality control of trainings throughout the NYPL branch library system
  • Initiates outreach with potential partners/organizations to create new instruction opportunities and maintains existing relationships
  • Handles all aspects of reporting metrics to assess program outcomes of designated areas
  • Handles all administrative tasks relating to direct reports including timekeeping, updates and other duties of staff
  • Ensure direct reports use best practices to ensure company policies and departmental policies are being met
  • Analyzes and evaluates reports and surveys and makes recommendations for improvement
  • Travels throughout Manhattan, Staten Island and the Bronx as needed
  • Performs ad-hoc project related duties as required

 

Requirements:

  • Demonstrated supervisory experience

  • Prior experience teaching/instructing/training adults for related technology products and services

  • Bachelor’s degree and a minimum of five years relevant work experience; or an equivalent combination of education and experience

  • Extensive knowledge of Mac and PC platforms

  • Strong aptitude for learning new and emerging technologies quickly

  • Demonstrated ability to use and provide assistance for:

    • Windows, Android and iOS operating systems

    • Productivity software including MS Office and iWorks

    • Photoshop

    • HTML and CSS programming

    • Video editing and/or audio production

  • Excellent written, verbal and interpersonal communication & presentation skills

  • Evenings and weekends as needed

Minimum Qualifications

Key Qualifications:

  • Proven ability to communicate effectively and in a timely manner
  • Ability to teach in both traditional classroom and virtual classroom setting
  • Ability to multitask and handle multiple ad-hoc projects
  • Understands effective classroom training techniques that help to promote active learning and adaptation of instruction to meet the needs of learners
  • Proven ability to think outside the box
  • Enthusiastic team player/self-starter with the ability to drive projects to completion

 

Preferred Qualifications:

  • Knowledge of New York metropolitan area preferred

  • Experience teaching teens in some capacity a plus

  • Ability to speak and write Spanish or Chinese a plus

Work Environment

Office Setting, Computer lab setting

Union / Non Union

Non Union

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