Circulation Information Assistant

US-NY-Bronx
Job ID
2017-9865
# of Openings Remaining
1
Type
Full-Time Regular
Department
BLC Bronx Library Center

Overview

The Bronx Library Center is the largest public library in the Bronx. This 6-floor, 78,000 square feet, majestic LEED certified building, is a dynamic, vibrant and well utilized center of access and learning in the Bronx. It is home to New York Public Library’s premiere Latino and Puerto Rican Heritage Collection, which features books in English and Spanish on the Latino experience.  The Bronx Library Center serves a diverse clientele with dominant populations of Hispanics and African Americans. With over 700,000 patron visits per year, the Center offers a comprehensive service to all those who live, work and study in the vibrant Fordham neighborhood by offering patrons access to a wide range of books, information and knowledge.

 

The Bronx Library Center is open to the public Monday – Saturday 9 am to 9 pm and on Sundays 12 – 6 pm.  The Center houses dedicated departments (collections, services) for the following:  Adult, Reference, Children and a Teen Center.  Additionally, the Bronx Library Center has:

 

  • A Career Education & Information Service where job seekers can get assistance
  • Single Stop – government benefit counseling on Tuesdays & Thursdays 9-5
  • The largest Adult Learning Center in the New York Public Library where adults learn to write and non-English speakers learn English
  • A Young Adult Literacy program
  • A computer lab where a myriad of free computer classes are held each month
  • Three Out-of-School Time programs (Innovation Labs, Bridge-Up, and Enrichment Zones)
  • A 150-seat auditorium where cultural/literary presentations are held every Saturday
  • Multiple conference rooms

Principal Responsibilities

Library Information Assistants are responsible for providing information services, performing front-line circulation duties, and addressing customer concerns regarding accounts and collections.  Under the supervision of the Office Associate III, the Library Information Assistant:

 

  • Performs front-line circulation & information duties as staffing patterns dictate, including:
    • circulation of Library materials
    • processing fine and fees
    • addresses patron concerns regarding circulation services
    • answers questions from the public in person, over the telephone and electronically
  • Assists with information inqueries using print, media and computer resources and directs patrons to Library services and resources in the building
  • Instructs patrons on the use of the Internet, computer applications and other Library services
  • Assists with collection development/weeding, reserves and opening/closing procedures
  • Performs community outreach to promote and increase public participation and use of library services
  • Assists in planning and delivering library programs for children, teens and/or adults
  • Assists with supervision of hourly workers throughout the building
  • Ensures patrons follow library policies and procedures
  • Has responsibility for money handling and related reporting
  • May take responsibility for the department, staff and operations in the absence of the manager
  • Performs other related duties as required

Key Competencies

  • Customer Service Skills
  • Communication
  • Teamwork
  • Digital Literacy
  • Accountability

Minimum Qualifications

  • Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background
  • Successfully demonstrated customer service experience with the ability to work well with a diverse patronage
  • Successful track record of demonstrating creativity, flexibility, and initiative in accommodating user and staff needs
  • Demonstrated interpersonal, oral, and written communication skills
  • Ability to work well independently and collaboratively across the Library to get things accomplished
  • Successfully demonstrated ability to replicate in-person interactions in a virtual environment
  • Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
  • Ability to assess the accuracy, completeness, and quality of information resources
  • Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, and Google applications
  • Demonstrated knowledge of computer services including on-line searching

Preferred Qualifications

  • Experience providing providing information services in a public library setting
  • Demonstrated knowledge of circulation processes preferred
  • Spanish strongly preferred

Work Environment

Public service library

Physical Duties

Light lifting (up to 15 lbs.)

Sitting and standing for periods of time

Pushing book trucks

Starting Salary

USD $35,123.00/Yr.

Minimum Salary (with 2 years of NYPL service)

USD $40,392.00/Yr.

Hours

35 hours per week to be scheduled during branch hours
Evenings and weekends as required
Schedule subject to change

Union / Non Union

Local 1930

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