The Strategic Research & Analytics team is The New York Public Library’s central node of information and insights about its users, usage, and impact. We support decision makers and program staff across the institution through business intelligence, impact assessment, strategic conversations, user research, and data mentorship.
We are seeking a talented QUALITATIVE DATA ANALYST to join us in articulating the Library’s role in the intellectual, cultural, and educational lives of its local and global users; identifying opportunities for innovation and leadership in our research centers, neighborhood branches, and digital properties; and advocating for the needs of our communities.
In this role, you’ll draw on your experience with qualitative research methods and impact assessment to translate programmatic and operational questions into multi-modal qualitative user research projects focusing on user and community behaviors, knowledge, and attitudes related to the Library. But you won’t just wait for the questions to come to you - you’ll also combine your innate curiosity with our existing knowledge base to proactively identify, prioritize, and manage new directions for research from conception to completion.
This is a great opportunity for a creative person interested in directly contributing to the vitality and growth of one of the world’s premier library systems and iconic public institutions - at a particularly transformational moment in the evolution of libraries. You’ll have the Library’s uniquely extensive set of offerings and uniquely diverse user base to explore analytically, and you’ll have the chance to collaborate cross-functionally, developing strong relationships with staff throughout the Library.
Some travel between locations required