Assistant Borough Operations Manager (Facilities) - Manhattan & Staten Island

Job ID
# of Openings Remaining
Full-Time Regular
FACADM Facilities Operations Administration


The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. NYPL’s neighborhood libraries in the Bronx, Manhattan, and Staten Island—many of which date to Andrew Carnegie’s visionary philanthropy at the turn of the 20th century—are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.  


NYPL is seeking an Assistant Borough Operations Manager (Manhattan & Staten Island) who works in support of the Borough Operations Manager in managing the overall maintenance and cleaning of a portfolio of approximately 45 facilities.  The Assistant Operations Manager has overall responsibility for the entire portfolio in the Operations Manager’s absence.

Principal Responsibilities

Reporting to the Borough Operations Manager, the Assistant Borough Operations Manager:


  • In coordination with the Operations Manager, directs and responds to all aspects of borough maintenance and works closely with Capital Construction on library building projects
  • Provides leadership and direction for the Facilities Cleaning Department for the borough, including evaluation, monitoring performance, and scheduling of shifts
  • Sets up and adjusts schedules; reviews, prioritizes and assigns work orders; visits sites to address problematic or complicated requests; orders materials; and administers and monitors budgets
  • Responds to maintenance and cleaning emergencies during and after regular business hours  
  • Manages outside contractors (noncapital) performing contract repairs, maintenance and minor construction
  • Inspects repair jobs in progress and alerts his staff to potential problems or incorrect installations and provides direction for problem solving
  • Responsible for ensuring safe work environments, manages warranty repairs, and preventive maintenance program and work
  • Performs related duties as required

Managerial/ Supervisory Responsibilities

  • Project Management responsibilities for maintenance and cleaning projects
  • Direct supervision of 3-4 supervisory level staff
  • Responsible for Cleaning supplies and paper products budget
  • Responsible for managing OT budget for cleaning and ensuring costs are accurately allocated

Minimum Qualifications

  • Bachelor’s degree or successfully demonstrated experience in all phases of building operations, repair or construction, or an equivalent combination of education and relevant experience
  • 5 plus years of successfully demonstrated progressive experience managing a team
  • Successfully demonstrated working knowledge of building systems and their operations and repair, including plumbing, heating, air conditioning, electrical power, and lighting
  • Demonstrated knowledge of HVAC and boiler controls, plumbing, and electrical systems and ability to read and sketch diagrams
  • Good interpersonal, oral, and written communication skills including demonstrated ability to deal effectively with all levels of staff
  • Successfully demonstrated ability to prepare reports, purchase requisitions, track inventory, and monitor budgets
  • Strong computer skills, including MS Word and Excel
  • Valid Driver’s license with good driving record
  • Must pass physical examination

Preferred Qualifications

  • Experience in scoring Cleaning Quality
  • Knowledge of "green products" and their application
  • Experience managing and leading a large diverse staff in a unionized environment
  • Strong written and verbal communication skills

Work Environment

  • Public Library
  • Outside Environment
  • Office


40 hours per week
Mornings, evenings and weekends as required
Schedule subject to change

Union / Non Union

Non Union


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