• Product Manager - Library Services Platform

    Location US-NY-Manhattan
    Job ID
    # of Openings Remaining
    Full-Time Regular
    DIGXP Digital Experience Group
  • Overview

    NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms.


    Success will be achieved by the development of an affordable, scalable and achievable long-term plan comprising Infrastructure, Policies, Processes and the management of an appropriately motivated and skilled workforce to guarantee digital Preservation, Discovery and Access to the materials, assets and other resources provided by the Library, to all patrons in accordance with its stated mission and values.


    As our Product Manager, you’ll help reshape the world of library lending  to help build innovative discovery, data, and platform solutions. Working with NYPL and collaborating libraries, you’ll be building robust services and applications that help researchers and libraries beyond NYC.  Working at the main NYPL branch location (of Ghostbusters fame), you'll experience the pleasure of working full-time on our Library Services Platform and Shared Collections Platform while enjoying a healthy work-life balance.

    Reporting to the Director, Digital Products (DDP), you will work with stakeholders, designers, and the engineering team to define scope, negotiate product delivery timelines, establish product priorities and long-term goals, drive timely launches, and communicate to different teams including library stakeholders and users.  This is a multi-year grant based role.


    The PM is directly accountable to the DDP for:

    • Delivering a product roadmap for their product area
    • Definition of delivery schedule
    • Developing of measures of success and KPIs for the each product and release
    • Go-to-market planning and adherence to a timely delivery schedule
    • Strategy and outcomes around UX testing and Accessibility
    • Producing high-quality products for our patrons and library staff

    Principal Responsibilities

    Reporting to the DDP, the Product Manager will:

    • Collaborate with engineers and stakeholders to build high-quality products for our patrons and library staff.
    • Analyze market trends and conduct “top down” competitive analysis to understand the current landscape, as well as “bottom up” understanding of our user needs.
    • Define high-quality tests and products to determine valuable new features and products.
    • Translate broad business and user needs into non-ambiguous requirements and product user stories for our development teams.
    • Facilitate conversations with stakeholders to keep them informed on product progress, or define new business needs
    • Manage multiple digital products in multiple departments
    • Identify and remove roadblocks to keep a project running smoothly
    • Work with technology and project management to negotiate key aspects of a product to ensure product deadlines and scope are met
    • Work with patrons to understand their needs; participate in Design Thinking sprints
    • Contribute to the product roadmap to define future work
    • Grow your skills by working with Senior Product Management leadership staff to learn multiple methodologies and techniques to grow further your professional development

    Minimum Qualifications

    • Bachelor’s degree in library science, technology, business, psychology or related field
    • Familiarity with library technology standards and protocols
    • Demonstrable ability to work on a deadline and be decisive about product scope, goals, user needs and resources, in order to meet product releases
    • Data driven with strong analytical capability, able to define measurements of success and impact of a product
    • Organized, focused, extremely detailed oriented and adept at prioritization
    • Thoughtful problem solver, and a demonstrable ability to negotiate many stakeholder needs
    • Ability to work collaboratively with multiple technical and non-technical teams to develop goals and then aggressively pursue them with minimal supervision
    • Excellent interpersonal, presentation, oral and written communication skills, including the ability to work effectively with all levels of staff and users
    • Mature, empathetic, enthusiastic, and adaptable in large collaborative environments

    Preferred Qualifications

    • ALA accredited Master’s degree in Library and Information Studies preferred
    • Experience managing products in a library environment preferred

    All team members are expected and encouraged to embody the NYPL Core Values:

    • Be Helpful to patrons and colleagues
    • Be Resourceful in solving problems
    • Be Curious in all aspects of your work


    Monday - Friday

    Union / Non Union

    Non Union


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