NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms. Success will be achieved by the development of an affordable, scalable and achievable long-term plan comprising Infrastructure, Policies, Processes and the management of an appropriately motivated and skilled workforce to guarantee digital Preservation, Discovery and Access to the materials, assets and other resources provided by the Library, to all patrons in accordance with its stated mission and values.
The Library Services Platform provides the foundational systems that support our core patron experience. These systems manage and safeguard our patron data as well as the descriptive, administrative and bibliographic records of our over 25 million holdings.
The current mix of these systems comprises vendor-managed as well as in-house developed software along with the integration between these systems. These include the Sierra Integrated Library Services (ILS), web-based Catalog and Discovery tools (Webpac, Encore), the Shared Collections Catalog (SCCB) and a variety of related products, services and tools including; Search, Patron Account and Sign On, ReCAP, TMS, and Archives Portal. In aggregate these form the most important foundational systems for Library staff and patrons.
The Director, Library Services Platform ensures the provision of stable and performant Catalog, Discovery and Patron Account Management systems that guarantee seamless experiences for both patrons and staff so that the Library’s collections are easily discoverable and accessible. The Director is responsible for maintaining and managing key relationships with external vendor and internal product teams while keeping abreast of emerging library technologies, digital trends and enterprise-level systems and explores ways to continually improve NYPL’s Library Services Platform technologies. In collaboration with the Catalog & Discovery Governance Committee, the Director envisions the future of a modular, patron-centric information architecture, secures approval for new efforts and oversees the piloting and implementation of initiatives.
As an inspiring leader, the Director fosters a culture of convenient and consistent service that is empowering and inspiring. The Director is directly responsible for managing the ILS system administration team which oversees day-to-day operations of the ILS systems (Sierra, Webpac, Encore).