• Director, Library Services Platform

    Location US-NY-Manhattan
    Job ID
    # of Openings Remaining
    Full-Time Temporary
    DIGXP Digital Experience Group
  • Overview

    NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms.


    The Library Services Platform provides the foundational systems that support our core patron experiences.  These systems manage and safeguard our patron data as well as the descriptive, administrative and bibliographic records of our over 25 million holdings.  The current mix of these systems comprises vendor-managed as well as in-house developed software along with the integration between these systems. These include the Sierra Integrated Library Services (ILS), web-based Catalog and Discovery tools (Webpac, Encore), the Shared Collections Catalog (SCCB) and a variety of related products, services and tools including; Search, Patron Account and Sign On, ReCAP, TMS, and Archives Portal.  In aggregate, these form the most important foundational systems for Library staff and patrons.


    The Director, Library Services Platform ensures the provision of stable and performant Catalog, Discovery and Patron Account Management systems that guarantee seamless experiences for both patrons and staff so that the Library’s collections are easily discoverable and accessible.  The Director is responsible for maintaining and managing key relationships with external vendor and internal product teams while keeping abreast of emerging library technologies, digital trends and enterprise-level systems and explores ways to continually improve NYPL’s Library Services Platform technologies.  In collaboration with the Catalog & Discovery Governance Committee, the Director envisions the future of a modular, patron-centric information architecture, secures approval for new efforts and oversees the piloting and implementation of initiatives. As an inspiring leader, the Director will foster a culture of convenient and consistent service that is empowering to all users.


    Principal Responsibilities

    Reporting to the Chief Digital Officer, the Director will:

    • Provide strategic and operational leadership for NYPL’s ILS, Catalog and Discovery systems
    • Lead the internal ILS team on project work, system maintenance, upgrades and day-to-day support
    • Understand and address the diverse user and stakeholder requirements and ensure that the needs of both branch and research patrons are adequately met
    • Create a patron-centric vision for NYPL’s Library Services Platform that supports the delivery of the More People Reading More campaign
    • Work with internal and external partners on developing and implementing improved, unified search and reliable and expedient material requests and fulfillment (physical and digital)
    • Maintain direct oversight of the ILS’ circulation module, including creating, updating, testing and improving processes and policies governing materials circulation
    • Maintain strong, positive vendor relationships and ensure that NYPL receives excellent product value and support
    • Assess and address short-term critical gaps and improvements in existing technologies, practices, tools, documentation and training
    • Recommend long-term plans for next-generation Library Services Platform solutions
    • Determine financial needs to move NYPL from legacy ILS technology to modern service-oriented systems to ensure smooth integration with other Library technologies
    • Track success metrics, such as satisfaction scores for search activities, number of successful searches, number of items discovered and utilization of staff recommendations
    • Support the NYPL Digital engineering team in building integrations and data extracts/updates from the ILS through APIs and direct database access
    • Participate in other NYPL projects as directed by the Chief Digital Officer

    Minimum Qualifications

    • Masters degree required
    • 10+ years of experience in systems leadership, demonstrating increased responsibilities and a good track record in change management
    • Exceptional leadership and an ability to foster collegiality, shared values and teamwork
    • Experience with integrated library systems, discovery technologies and customer relationship management platforms
    • Experience implementing large technology systems in complex organizations
    • Experience managing products and developing product roadmaps
    • Strong project management abilities
    • Commitment to a broad range of audiences (from toddlers to advanced researchers) and a passion for equitable, public access
    • Excellent interpersonal and communication skills, including impeccable writing and presentation skills
    • Ability to motivate team members, often in a cross-functional environment
    • Ability to combine strong service instincts with data-driven analysis
    • Fluency in both physical and digital service design and ethnographic methods
    • Intellectually curious, respond to unplanned opportunities
    • Familiarity with accessibility standards

    Preferred Qualifications

    • ALA accredited Masters degree in Library and Information Science preferred
    • Demonstrated record of engagement in professional organizations at a state, national, or international level preferred

    All team members are expected and encouraged to embody the NYPL Core Values:

    • Be Helpful to patrons and colleagues
    • Be Resourceful in solving problems
    • Be Curious in all aspects of your work

    Work Environment

    • Office setting


    Monday - Friday

    Union / Non Union

    Non Union


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