• Director, Library Services Platform

    Location US-NY-Manhattan
    Job ID
    # of Openings Remaining
    Full-Time Temporary
    DIGXP Digital Experience Group
  • Overview

    NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms. Success will be achieved by the development of an affordable, scalable and achievable long-term plan comprising Infrastructure, Policies, Processes and the management of an appropriately motivated and skilled workforce to guarantee digital Preservation, Discovery and Access to the materials, assets and other resources provided by the Library, to all patrons in accordance with its stated mission and values.


    The Library Services Platform provides the foundational systems that support our core patron experience.  These systems manage and safeguard our patron data as well as the descriptive, administrative and bibliographic records of our over 25 million holdings. 


    The current mix of these systems comprises vendor-managed as well as in-house developed software along with the integration between these systems. These include the Sierra Integrated Library Services (ILS), web-based Catalog and Discovery tools (Webpac, Encore), the Shared Collections Catalog (SCCB) and a variety of related products, services and tools including; Search, Patron Account and Sign On, ReCAP, TMS, and Archives Portal.  In aggregate these form the most important foundational systems for Library staff and patrons.


    The Director, Library Services Platform ensures the provision of stable and performant Catalog, Discovery and Patron Account Management systems that guarantee seamless experiences for both patrons and staff so that the Library’s collections are easily discoverable and accessible. The Director is responsible for maintaining and managing key relationships with external vendor and internal product teams while keeping abreast of emerging library technologies, digital trends and enterprise-level systems and explores ways to continually improve NYPL’s Library Services Platform technologies.  In collaboration with the Catalog & Discovery Governance Committee, the Director envisions the future of a modular, patron-centric information architecture, secures approval for new efforts and oversees the piloting and implementation of initiatives.


    As an inspiring leader, the Director fosters a culture of convenient and consistent service that is empowering and inspiring. The Director is directly responsible for managing the ILS system administration team which oversees day-to-day operations of the ILS systems (Sierra, Webpac, Encore). 

    Principal Responsibilities

    • Provide strategic and operational leadership for NYPL’s ILS, Catalog and Discovery systems
    • Lead the internal ILS team on project work, system maintenance, upgrades and day-to-day support
    • Understand and address the diverse user and stakeholder requirements and ensure that the needs of both branch and research patrons are adequately met
    • Create a patron-centric vision for NYPL’s Library Services Platform that supports the delivery of the More People Reading More campaign
    • Work with internal and external partners on developing and implementing improved, unified search and reliable and expedient material requests and fulfillment (physical and digital)
    • Maintain direct oversight of the ILS’ circulation module, responsible for coordinating with Customer Experience and Research stakeholders in creating, updating and improving processes and policies governing materials circulation, testing service upgrades and changes, documenting procedures and helping to create training for staff.
    • Maintain strong, positive vendor relationships and ensure that NYPL receives excellent product value and support
    • Assess and address short-term critical gaps and improvements in existing technologies, practices, tools, documentation and training
    • Recommend long-term plans for next-generation Library Services Platform solutions
    • Determine financial needs to move NYPL from legacy ILS technology to modern service-oriented systems that integrate with other technologies used in the Library and support future flexibility and iterative evolution.
    • Collaborate closely with the Customer Experience teams around patron support
    • Maintain excellent relationships with leaders and staff throughout the organization
    • Work closely with the Strategic Research and Data Analytics and track success metrics, such as satisfaction scores for search activities, number of successful searches, number of items discovered and utilization of staff recommendations
    • Keep abreast of digital trends, library and CRM technology
    • Support the NYPL Digital engineering team in building integrations and data extracts/updates from the ILS through APIs and direct database access.
    • Participate in other NYPL projects as directed by the Chief Digital Officer

    NYPL Core Values

    • Helpful
    • Resourceful
    • Curious

    Minimum Qualifications

    • Masters degree in Library and Information Science or equivalent graduate degree
    • At least ten years’ experience, demonstrating increased responsibilities and a good track record in change management, talent acquisition and retention in complex organizations
    • Exceptional team leadership and collaboration skills
    • Experience in implementing large technology systems
    • Product management experience
    • Strong project management abilities
    • Excellent interpersonal and communication skills including impeccable writing and presentation skills
    • Ability to motivate team members, often in a cross-functional environment
    • A passion for the mission of the library and deep understanding of the joys and challenges of public service in an urban library system
    • Commitment to a broad range of audiences (from toddlers to advanced researchers) and a passion for equitable, public access
    • Forward thinker who can distill problems into iterative solutions that add value to the customer and business
    • Ability to combine strong service instincts with data-driven analysis
    • Fluency in both physical and digital service design and ethnographic methods
    • Familiarity with accessibility standards

    Preferred Qualifications

    • Demonstrated record of engagement in professional organizations at a state, national, or international level

    Work Environment

    • Office setting


    Monday - Friday

    Union / Non Union

    Non Union


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