• Adult Learning Center Intake Advisor

    Location US-NY-Manhattan
    Job ID
    # of Openings Remaining
    Full-Time Regular
    ALC Adult Learning Centers
  • Overview

    The Adult Learning Centers (ALCs) are the direct service providers of ESOL and adult literacy instruction for the Library.  They use professional teachers to offer free instruction to adult patrons in reading, writing, speaking and listening from a 0 to 8th grade level. Through formal classes in language and literacy, as well as elective offerings such as English conversation and citizenship preparation groups, ALCs have taken on the charge to expand ESOL instruction in the Library.


    The Intake Advisors’ primary functions are to recruit new students, determine their eligibility through testing and interview, to place students in a class, to monitor attendance, and retain students in the program.  Additionally, Intake Advisors follow up with students who have attendance problems to identify barriers for participation and encourage continuation in the program. They are responsible for entering and maintaining program data and communicating results to the Hub Manager.

    Principal Responsibilities

    Reporting to the Adult Learning Center Coordinator, the Intake Advisor will:


    • Provide case management services to ALC students including: running information sessions, organizing intake appointment process including assessment (Best Plus and TABE), NRS goal setting, and placement in a class or referral to an outside agency, monitor student progress, daily follow up with students who have an attendance problem to encourage continuation in the program
    • Input data for clients into agency ASISTS database in a timely manner, which includes client personal contact information, assessment results, attendance, and educational and employment outcomes.
    • Test each student individually at the end of each cycle (average time, 10 minutes per student)
    • Maintain paper record file for each student as per NYSED requirements
    • Conduct outreach
    • Connect adult students with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.
    • provide workshops on using technology, orientations to library services, etc.

    NYPL Core Values

    • Helpful
    • Resourceful
    • Curious

    Minimum Qualifications

    • Bachelor’s degree
    • Experience in data entry
    • Excellent written and verbal communication skills,
    • Ability to work with culturally-diverse communities with ability to establish rapport.
    • Must be available to work two evenings per week, some weekends
    • Occasional work at other Learning Center sites to support intake events

    Preferred Qualifications

    • Knowledge of Adult Education trends using a contextualized approach related to citizenship, language acquisition, basic literacy and numeracy
    • Multilingual candidates preferred
    • Experience teaching classes in an Adult Education environment.
    • Master’s degree preferred

    Work Environment

    • Branch Library setting, based out of TS, supporting Staten Island and other branch libraries that host ESOL classes.

    Physical Duties

    • Limited physical effort is required
    • Light lifting required
    • Will require travel within NYC (Bronx, Manhattan and Staten Island)

    Union / Non Union

    Non Union


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