• Chief Branch Library Officer

    Location US-NY-Manhattan
    Job ID
    # of Openings Remaining
    Full-Time Regular
    LSSADM LS&S Administration
  • Overview

    Reporting to the President and CEO, the Chief Branch Library Officer (“CBLO”) will lead a diverse staff of over 1,400 library professionals and manage an operational budget of $120 million: the largest urban public library in the United States.


    The CBLO will collaborate with the executive team and external partners to deliver world class library service as envisioned by the Library's strategic priority, More People Reading More. The CBLO will lead a dynamic team from across the NYPL network of 88 neighborhood branch libraries, BookOps, and Customer Experience to deliver a connected, high-caliber, innovative, and accessible portfolio of services including: circulating collections, reference, information and technology access, and engaging programs.


    The CBLO will be a proven champion for service excellence, committed to building valued partnerships, and will continuously advance NYPL’s potential to educate, empower, and enrich the lives of people in NYPL’s communities. The CBLO will demonstrate transformational leadership and execute innovative strategies to achieve long term operational effectiveness while also modeling and promoting the Library’s core values of being helpful, resourceful, and curious.


    This unique opportunity provides an exceptional leader, attuned to a diverse community in a vibrant city, to lead an energized and dedicated team at a time of exciting change at the New York Public Library.  


    Direct Reports


    • Borough Director for Staten Island & Manhattan Branches
    • Borough Director for Bronx Branches
    • Director of the Stavros Niarchos Foundation Library (formerly known as the Mid Manhattan Library)
    • Director of BookOps
    • Director of Customer Experience

    Principal Responsibilities

    • Lead efforts to bring together the resources of the branch libraries, supporting units, and the Library’s strategic vision to champion our mission to inspire lifelong learning, advance knowledge, and strengthen our communities


    • Lead and inspire the public service team in the design, development, delivery, and assessment of services and programs


    • Foster a culture of diversity, equity, and inclusion for staff and patrons


    • Oversee the development of circulating collections and information strategy to anticipate and meet patrons’ needs


    • Collaborate with internal leaders to ensure that the Library’s communities benefit from the full suite of services offered in the branches


    • Articulate library goals and objectives for staff and the public; actively solicit input and buy-in from the Board of Trustees, senior leadership, staff, and community constituents


    • Cooperate and partner with other libraries, agencies and organizations on behalf of NYPL


    • Advise the Chief Operating Officer on capital improvements and program design for new and existing facilities


    • Serve as the staff lead, along with the Mellon Director of the Research Libraries, to the Program & Policy Committee of the Board of Trustees


    • Develop donor relationships and grant opportunities


    • Assume leadership roles in local and national library organizations and actively advocate for library issues on a local, state, and national level



    Key Competencies


    • Patron-focused – builds and maintains library patron satisfaction with Library services and programs. Passion for the communities the Library serves.  


    • Results-oriented - Sets high standards for quality, quantity, and timelines. Focuses on patron needs and satisfaction. Consistently achieves project goals.


    • Persuasion and Influence - Gains clear agreement and commitment from others by persuading, convincing and negotiating. Makes effective use of processes to influence others.


    • Coaching - Provides others with clear direction, motivates, and empowers. Recruits staff of a high caliber and provides staff with development opportunities and coaching.


    • Digitally Fluent – knows how to partner with digital leaders in creating digital service experiences.


    Minimum Qualifications

    • Master’s of Library or Information Science from an ALA accredited program


    • Ten (10) or more years of progressively increasing management responsibility in a large/complex urban public library network of service points with a union and non-union workforce


    • Demonstrable experience working with staff at all levels and a proven ability to manage strategically, impact and influence key stakeholders, transform organizations, and innovate in and with a diverse community


    • Strong knowledge of emerging trends and technologies in the libraries with an ever-increasing focus on understanding and serving individual communities’ information-related needs


    • Proven success developing and leading strategies, processes and initiatives that enhance the customer experience


    • Demonstrated experience in budget and resource development and management


    • Demonstrated ability to build consensus among diverse groups


    • Exceptional interpersonal and communication skills, including the ability to deal effectively with diverse constituencies, including staff, donors, Board members, community leaders, and elected officials


    • Experience partnering with educational, cultural and community based organizations, and a deep understanding of local and national library service issues





    The New York Public Library has retained Park Square Executive Search to assist in the search for their next Chief Branch Library Officer. Nominations, inquiries, and applications may be sent in confidence to:


    Jonathan Fortescue, Managing Partner or

    Kyle Meingast, Principal





    The New York Public Library is an Equal Opportunity Employer, committed to diversity, equity and inclusion in the workplace.


    All team members are expected and encouraged to embody the NYPL Core Values:

    • Be Helpful to patrons and colleagues
    • Be Resourceful in solving problems
    • Be Curious in all aspects of your work

    Union / Non Union

    Non Union


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