• Assistant Manager, The Library Shop

    Location US-NY-New York
    Job ID
    # of Openings Remaining
    Full-Time Regular
    SASBRS SASB Retail Shop
  • Overview

    The Library Shop, a profit center within the NYPL, is visited by almost one-third of those

    entering the Stephen A Schwarzman Building (SASB), and has generated more than a million dollars in profits a year through its curated selections of books, gifts, accessories, and a range of proprietary items. See www.shop.nypl.org to understand the nature and scope of our operation.


    The Assistant Manager works closely with the Shop Manager and takes primary responsibility for the operation of the Gift and Pop-Up sections.(This may change as the shop expands to new quarters.) The Assistant Manager operates as Shop Manager when the Manager is not available and provides direction and an exciting retail environment for a staff of 10-12 part time and three senior sales associates as well as thousands of customers in a fast-paced, inventory heavy hectic shop.

    Principal Responsibilities

    • Reporting to the Manager the Assistant Manager will:
    • Assume all managerial responsibilities when the Shop Manager is not available
    • Share opening & closing procedures; and maintenance of cash
    • Oversee the flow of inventory from receiving to shop floor; and restock and resets of merch.
    • Share production of hourly schedule and rotations of staff
    • Maintain merchandising standards, appearance of displays, stocks areas, and kiosk & pop-ups.
    • Provides leadership, motivation, and administrative guidance to all Staff
    • Trains and mentors sales associates to maximum efficiency
    • Acquires and distributes product knowledge
    • Provides outstanding and knowledgeable customer service
    • Oversees special events and offsite activities
    • Assists with preparing staff and stock for inventories
    • Operates Cash Registers as needed
    • Manages long lines, acts as a Greeter, opens additional registers as needed.

    Minimum Qualifications

    • Education requirements: College graduate preferred or equivalent work experience
    • Three years as an Assistant Shop Manager or Large Department Manager
    • Knowledge of all retail operations from opening to closing procedures, cash management, re-stocks and re-sets, inventory counts, POS systems including data management, and people management -- from staff to customers, etc.
    • Demonstrated success with providing exceptional leadership and customer service
    • Visual intelligence and visual memory
    • Sales and merchandising expertise for culturally affluent marketplace
    • Excellent communication skills
    • Weekends, holidays and evening availability is a must

    Preferred Qualifications

    • Knowledge of foreign languages a plus.
    • Reading everything as a way of life (Reading as a way of life from newspapers and magazines to blogs and books)
    • Familiarity with and interest in all things NYC -- from history to contemporary culture -- so as to be able to engage with largely tourist clientele

    All team members are expected and encouraged to embody the NYPL Core Values:

    • Be Helpful to patrons and colleagues
    • Be Resourceful in solving problems
    • Be Curious in all aspects of your work

    Physical Duties

    • Limited to average physical effort
    • Up & down a ship’s staircase while carrying merchandise
    • Able to stand on feet and re-stock and re-set for seven hours or more a day.

    Union / Non Union

    Non Union


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