• Outreach Program Assistant (Temporary)

    Location US-NY-Manhattan
    Job ID
    # of Openings Remaining
    ORS Outreach Services
  • Overview

    The Outreach Services and Adult Programming team supports NYPL’s neighborhood and research libraries by providing training and advice on community outreach and programs, and is responsible for the development of general adult programming and targeted outreach to people with disabilities, immigrants with English as a second language, the homeless, veterans, people in prison, and people aged 50 and over.


    NYPL’s Outreach Services and Adult Programming (ORS + AP) team seeks an enthusiastic candidate to fill the role of Outreach Assistant. The Outreach Assistant must have excellent organizational and communication skills and have a high level of comfort engaging with individuals and groups of all abilities and from a wide range of backgrounds.


    The Outreach Assistant will work with the Outreach Manager, Library staff and community partners to promote the Library’s immigrant programs and services, and in particular, connect patrons to the NYCitizenship program within the Library system across the 3 boroughs we serve: the Bronx, Manhattan and Staten Island.


    This position reports to the Outreach Manager, Outreach Services and Adult Programming.


    This position is funded by the NYCitizenship program and is temporary through June 30th, 2019.


    Principal Responsibilities

    • Coordinate NYCitizenship program and ensure clear communication with Library Staff and Legal Service Provider.
    • Coordinates  regularly scheduled information sessions, confirms upcoming client appointments, reschedules clients, gives information to clients on documentation needed.
    • Distributes immigrant services related materials to all branches.
    • Conducts outreach to promote NYCitizenship, immigration services and Library programs.
    • Represents NYPL at outreach events, community based organization meetings.
    • Maintains online information and ensures promotion of Immigrant Services events and services.
    • Assists in planning and identifying new opportunities for program development for immigrant communities.
    • Participates in the coordination and execution of Immigrant Services projects, programs, services, activities and events, including collecting program statistics and generating reports.
    • Performs other related duties as required.

    NYPL Core Values

    • Helpful
    • Resourceful
    • Curious

    Minimum Qualifications

    • Associates Degree plus six months relevant experience or equivalent combination of education and experience.
    • Working knowledge of computer and other related technology skills, including MS Office and Google Drive
    • Strong interpersonal, oral, and written communication skills
    • Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously

    Preferred Qualifications

    • Bilingual English/Spanish preferred.
    • Knowledge of library immigrant services and multilingual programming; understanding of library policies and procedures a plus.
    • Successfully demonstrated public service experience with the ability to work well with a diverse patronage
    • Demonstrated ability to work with a team and on independent projects.
    • Demonstrated flexibility and reliability.
    • Customer service experience preferred.
    • Ability to work evenings and weekends as needed

    Work Environment

    Work will take place in several environments: office setting, branch libraries, and community organizations and events. Local travel is required.


    15 hours per week. Schedule subject to change.

    Union / Non Union

    Non Union


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