The Data Operations Manager sits at the intersection of three key areas of work for Strategic Research & Analytics: (1) core data systems, (2) reporting and analysis of the institution’s usage and operational data, and (3) interfacing with staff across the institution around informational requests and data-informed decision-making.
Drawing on practical, hands-on experience with Library systems, workflows, and core user constituencies, the Data Operations Manager adds an operational perspective to our team’s reporting and analysis, helping to identify the dynamics driving particular data trends. Relatedly, the Data Operations Manager ensures that we are extracting the maximum informational value and accuracy from such core data systems as the ILS.
Additionally, leveraging on-the-ground experience working in and interacting with multiple departments across the Library, the Data Operations Manager infuses the team’s work with a staff-oriented perspective, helping to facilitate a culture of informed decision-making throughout the institution. The Data Operations Manager will ensure that the team’s internal communication to staff across the Library is maximally clear and actionable, and will proactively suggest opportunities to empower staff with relevant data and insights.
Reporting to the Associate Director of Service Innovation and Impact, the Data Operations Manager will focus on: