• Data Operations Manager

    Location US-NY-Manhattan
    Job ID
    # of Openings Remaining
    Full-Time Regular
    STRAD Strategic Research & Analytics
  • Overview

    The Data Operations Manager sits at the intersection of three key areas of work for Strategic Research & Analytics: (1) core data systems, (2) reporting and analysis of the institution’s usage and operational data, and (3) interfacing with staff across the institution around informational requests and data-informed decision-making.


    Drawing on practical, hands-on experience with Library systems, workflows, and core user constituencies, the Data Operations Manager adds an operational perspective to our team’s reporting and analysis, helping to identify the dynamics driving particular data trends. Relatedly, the Data Operations Manager ensures that we are extracting the maximum informational value and accuracy from such core data systems as the ILS.

    Additionally, leveraging on-the-ground experience working in and interacting with multiple departments across the Library, the Data Operations Manager infuses the team’s work with a staff-oriented perspective, helping to facilitate a culture of informed decision-making throughout the institution. The Data Operations Manager will ensure that the team’s internal communication to staff across the Library is maximally clear and actionable, and will proactively suggest opportunities to empower staff with relevant data and insights.

    Principal Responsibilities

    Reporting to the Associate Director of Service Innovation and Impact, the Data Operations Manager will focus on:

    • Improving workflow and communication around staff’s informational needs from STRAD - beginning with an effort to empower staff to answer their own basic informational requests through enhanced documentation, training, and communication around MOD
    • Improving workflow and communication around staff’s reporting obligations to core data systems - initially focusing on timely, accurate, and comprehensive reporting of relevant usage metrics in Drupal and LAIR
    • Identifying, prioritizing, and helping to implement interface improvements to reporting interfaces such as MOD, LAIR, and Drupal to increase utility to staff across the institution
    • Forming and testing hypotheses about system, workflow, staff, or user-driven dynamics underlying our data findings and analyses, and identifying actionable levers to intervene for desired change
    • Recommending ways to communicate findings and data reports to staff for maximal understanding and utility
    • Structuring informational extracts (specifying fields and how to pull them) from core data systems to glean maximally accurate and valuable data points
    • Checking for errors in assumptions, logic or data underlying our team’s analysis of usage or operational data
    • Other special projects as determined by the Strategic Research & Analytics team

    NYPL Core Values

    • Helpful
    • Resourceful
    • Curious

    Minimum Qualifications

    • Master’s in Library Science and 5+ years of experience in data analytics and strategy development; or an equivalent combination of education and experience
    • Extensive and authoritative knowledge of library core data systems and workflows, the official and unofficial processes and documentation surrounding them,  as well as familiarity with core library user constituencies
    • Ability to perform basic to mid-level data analysis independently, and to collaborate with other team members on more complex analyses
    • Proven ability to establish and sustain productive lines of communication with departments across an organization, keeping the team apprised of updated processes, workflow, or other dynamics that could influence our data or findings
    • An inherently inquisitive mind passionate about extracting the maximum meaning from any data set, and enriching the “what” with insights about the potential “why”
    • Ability to clearly and persuasively communicate analytical insights and methodologies verbally, visually, and in writing to employees at all levels of the organization
    • Extensive reserves of curiosity and creativity for digging into usage, systems, and other data-related phenomena
    • Accuracy and detail-orientation to ground hypotheses and communication in evidence
    • Ability to put identified or observed phenomena in context, prioritizing them and keeping them in perspective based on their breadth and depth of impact
    • Ability to tailor content, tone, and specificity of communication based on audience’s informational needs and comfort with data
    • Ability to independently produce high-standard, presentation-ready deliverables
    • Demonstrated learning mindset, with a continual appetite for developing skills and absorbing information
    • Advanced proficiency in Microsoft Office and Google apps suites
    • Devotion to advancing the The New York Public Library’s mission and values, and a sincerely enthusiastic library promoter!

    Work Environment

    • Office setting
    • May require travel within NYC

    Union / Non Union

    Non Union


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