• UX Architect/Researcher

    Location US-NY-Manhattan
    Job ID
    # of Openings Remaining
    Full-Time Regular
    DIGXP Digital Experience Group
  • Overview

    NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms.


    Success will be achieved by the development of an affordable, scalable and achievable long-term plan comprising Infrastructure, Policies, Processes and the management of an appropriately motivated and skilled workforce to guarantee digital Preservation, Discovery and Access to the materials, assets and other resources provided by the Library, to all patrons in accordance with its stated mission and values.


    This role is located in the flagship Stephen A Schwarzman Building.

    Principal Responsibilities

    Reporting to the Director of User Experience and Design, the UX Architect will:


    User Research

    • Research and communicate qualitative information and manage a monthly dashboard of user analytics
    • Create prototypes for and actively participate in user testing
    • Establish the schedule of regular user testing and recruiting participants
    • Conduct user testing at various locations around NYPL
    • Design surveys for both detailed and directional feedback
    • Coordinate and contribute to documentation of research and testing results, for use by NYPL Digital and other library staff and stakeholders


    Design Solutions

    • Develop user flows to facilitate the design process of features, templates and tools
    • Develop wireframes and functional specs



    • Serve as an advocate for our patrons and users, keeping their needs at the heart of our digital products

    Minimum Qualifications

    • BFA or BA in related field
    • Strong grasp of research best practices and practical applications
    • Experience conducting qualitative and quantitative user research
    • Experience working with Google Analytics or similar tools
    • Experience in creating user and screen flows, conceptual and detailed wireframing, and prototyping tools
    • Experience working with Sketch
    • Solid communication and interpersonal skills
    • A strong portfolio that demonstrates your experience and research skills

    All team members are expected and encouraged to embody the NYPL Core Values:

    • Be Helpful to patrons and colleagues
    • Be Resourceful in solving problems
    • Be Curious in all aspects of your work

    Work Environment


    • Office setting
    • Public library setting



    Physical Duties

    • Limited physical effort is required
    • Light lifting required
    • Lifting up to 40 lbs. Required
    • May require travel within NYC

    Union / Non Union

    Non Union


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