• Library Information Assistant - Andrew Heiskell Library For the Blind

    Location US-NY-Manhattan
    Job ID
    # of Openings Remaining
    Full-Time Regular
    AHOSD, Andrew Heiskell Off. Staff Dev
  • Overview

    The Andrew Heiskell Braille and Talking Book Library, part of The New York Public Library, serves patrons who are eligible to borrow materials from the National Library Service for the Blind and Physically Handicapped (NLS) in the five boroughs of New York City and Long Island. The IA plays a crucial role as part of our Reader Advisory Department, providing customer service to our 15,600 individual patrons with print disabilities, and 500 institutional members, through face-to-face interactions and through answering our call line and our patron service email account. In addition, the IA provides critical support for collection maintenance, programming and outreach. For more information see talkingbooks.nypl.org

    Principal Responsibilities

    Reporting to the Managing Librarian, the Library Information Assistant will:

    • Provides reference service and instruction to library patrons of all ages using print, media and computer resources
    • Answers questions from the public in person, over the telephone and electronically
    • Performs community outreach to promote and increase public participation and use of library services
    • Travels as necessary to promote braille and talking book services to agencies and organizations in the 5 boroughs of NYC and within NYPL
    • Assists in planning and delivering library programs for children, teens and/or adults
    • Assists with collection development/weeding, reserves, application processing, and opening/closing procedures
    • Instructs patrons on the use of the Internet, computer applications and other Library services
    • Troubleshoots computer, assistive technology, and digital book download issues
    • Conducts informal technology assistance in the use of resources and tools for the visually impaired
    • Performs other related duties as required

    NYPL Core Values




    Minimum Qualifications

    • Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background
    • Successfully demonstrated public service experience with the ability to work well with a diverse patronage with patience and empathy
    • Demonstrated interpersonal, oral, and written communication skills
    • Successfully demonstrated ability to work as part of a team
    • Appreciation of literature and desire to encourage reading in others
    • Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
    • Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices
    • Demonstrated knowledge of computer services including on-line searching, social media and reference resources and databases

    Preferred Qualifications

    • Spanish language preferred
    • Experience working with seniors or people with disabilities preferred
    • Braille fluency is a plus
    • Experience using screenreaders or assistive technology is a plus

    Physical Duties

    May require travel within NYC and Long Island

    Starting Salary

    USD $35,825.00/Yr.

    Union / Non Union

    Local 1930


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