• Product Manager: Multi-Platform Applications

    Location US-NY-Manhattan
    Job ID
    # of Openings Remaining
    Full-Time Regular
    DGTL, Digital Experience
  • Overview

    NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms. Success will be achieved by the development of an affordable, scalable and achievable long-term plan comprising Infrastructure, Policies, Processes and the management of an appropriately motivated and skilled workforce to guarantee digital Preservation, Discovery and Access to the materials, assets and other resources provided by the Library, to all patrons in accordance with its stated mission and values.


    As our Multi-Platform Applications Product Manager, you’ll help reshape the world of library lending and e-books to help build innovative discovery, data, and platform solutions and our SimplyE and Open eBooks mobile and web applications. Working with NYPL and coordinating scope and needs of national libraries, you’ll be building a robust application that helps communities and libraries far beyond NYC.  Working at the main NYPL branch location (of Ghostbusters fame), you'll experience the pleasure of working full-time on this open-source product while enjoying a healthy work-life balance.

    Reporting to the Director, Digital Products (DDP), you will work with Senior Product Management staff and the engineering team to define products, drive completion of tech goals, establish priorities, and communicate to different teams, stakeholders and users at the library.  Take products successfully through a product development lifecycle while learning and refining their Product Management techniques.

    The Mobile Applications PM2 is accountable for:

    • Delivering a product roadmap for the SimplyE Mobile App, while balancing multi-library needs, as well as the challenges that come from multi-platform products
    • Work with the UX team to develop a more robust and engaging application
    • Developing of measures of success and KPIs for the product, including app store ratings
    • Ensure parity between Android and iOS systems, as well as best-in-class Accessibility — to make ensure we are serving all populations

    Principal Responsibilities

    • Collaborate with engineers and stakeholders to build high-quality products for our patrons and library staff
    • Analyze market trends and conduct “top down” competitive analysis to understand the current landscape, as well as “bottom up” understanding of our user needs
    • Define high-quality tests and products to determine valuable new features and products
    • Translate broad business and user needs into non-ambiguous requirements and product stories for our development teams
    • Facilitate conversations with stakeholders to keep them informed on product progress, or define new business needs
    • Identify and remove roadblocks to keep a project running smoothly
    • Work with technology and project management to negotiate key aspects of a product to ensure product deadlines and scope are met
    • Work with patrons to understand their needs; participate in Design Thinking sprint
    • Contribute to the product roadmap to define future work
    • Grow your skills by working with Senior Product Management leadership staff to learn multiple methodologies and techniques to grow further your professional development

    NYPL Core Values

    • Helpful
    • Resourceful
    • Curious

    Minimum Qualifications

    • Bachelor’s degree in technology, business, psychology or related field
    • Demonstrable ability to work on a deadline and be decisive about product scope, goals, user needs and resources, in order to meet product releases
    • Data driven with strong analytical capability, able to define measurements of success and impact of a product
    • Organized, focused, extremely detailed oriented and adept at prioritization
    • Thoughtful problem solver, and a demonstrable ability to negotiate many stakeholder needs
    • Ability to work collaboratively with multiple technical and non-technical teams to develop goals and then aggressively pursue them with minimal supervision
    • Excellent interpersonal, presentation, oral and written communication skills, including the ability to work effectively with all levels of staff and users
    • Mature, empathetic, enthusiastic, and adaptable in large collaborative environments

    Preferred Qualifications

    • Advanced degree preferred in Computer Science or technology related field, Business, Psychology, or Library Science

    Work Environment

    • Office setting


    Monday - Friday

    Union / Non Union

    Non Union


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