The mission of the New York Public Library is to inspire lifelong learning, advance knowledge, and strengthen our communities. To deliver on this promise, we provide free access to physical and electronic resources in neighborhoods throughout the Bronx, Manhattan, and Staten Island.
The New York Public Library is seeking a bright, dynamic, and enthusiastic manager to provide leadership and direction to a team of public service professionals in the Aguilar in Mahattan. This Library offers a variety of programs its patrons, and has focused on building up connections with the school and the community.
The Library Manager must have a passion for creating an environment of teamwork that embraces change and excellent customer service. He/she must possess effective management skills and experience, and be knowledgeable about the administrative and programmatic operations of public libraries in an urban setting.
Under the general direction of the Associate Director, the library manager:
Manages the day to day operations of the branch including information, circulation, outreach, and programming services
Serves as the hiring manager for the site and is responsible for the ongoing development, evaluation, training, and discipline of staff in accordance with Library policies
Has overall responsibility for branch appearance and layout, the procurement of furniture and supplies, and the branch’s operational budget
Develops and implements strategies to enhance the onsite user experience, including using statistics and metrics to tailor services to meet local community needs and drive circulation and attendance.
Builds partnerships with local businesses, community organizations, elected officials and community leaders to further strengthen the branch’s relationship with their diverse community.
Partners with Programming units to develop and facilitate innovative programs for the community’s diverse patron base
Maintains and updates the Library’s collection profile, including merchandising the material and communicating collection needs to the Collection Development team
Focuses overall effort on providing exceptional customer service, including rallying the Branch Library team around this goal and resolving patron complaints as needed
Collaborates with Library Network Manager and other departments to improve the quality and variety of branch library services, ensure that the site is well-maintained and that technology is operational
Stays current in public library matters through professional development, involvement in professional organizations, interlibrary organizations, and attending professional meetings, conferences or workshops
Performs related duties as required